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(NL) - Independent consultancy firm with a way of working to decrease costs and to increase sales. This company works world wide.
http://www.24customer.com
(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
http://www.accs-consulting.com
(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.
http://www.amtechmarketing.com/
(US) - Consulting on call center and help desk best practices, software development and Lotus Domino administration.
http://www.angelinfinity.com
(ZA) - Management Consultancy on a broad range of business related disciplines, of which Call Centre is one.
http://www.ascentys.com
(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.
http://www.arllc.com
(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.
http://www.barbaraburke.com/
(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.
http://www.berring.co.uk
(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.
http://www.bpaworldwide.com
(US) - Tools for call center professionals including associations, books, newsletters and consulting services.
http://www.callcenterdepot.com/
(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.
http://www.callcentertraining.com/
(US, IN) - provides quality monitoring services. This company will monitor your communications and provide daily quality reports.
http://www.HyperQuality.com
(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.
http://www.ccd.net.au/
(UK) - Provide consultation services and solutions to the call centre industry.
http://www.callcentre-specialists.co.uk
(US) - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.
http://www.ccitstaffing.com/
(US) - Call center outsourcing consultants. Offer a free advisory service.
http://www.ccoadvisors.com/
(US) - Provides call center consulting services focused on operational and service needs.
http://www.cctgroup.com/
(US) - A call center/teleservices e-learning and training company.
http://www.chriscollieassociates.com/
(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.
http://www.sacallcentres.com
(UK) - A consultancy that takes the customer's view. This website also offers free research papers.
http://www.cm-insight.co.uk/
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