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Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
http://www.callcentertimes.com/
A fortnightly subscription newsletter designed specifically to cover the fast growing Australian call centre industry.
http://www.callcentrenews.com.au
Online news for the industry.
http://www.contactcenterworld.com
Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
http://www.outboundfocus.com/
 

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